"I haven't gotten paid properly for more than a month now. Since you have boarded my cab on a Friday evening, I may or may not get this full amount only by Monday evening," laments Mohammed*, as he looks at a receipt."By the time GST and other fees for digital transfers get cut, the money I make for 10 trips is only equivalent to the money I made for 8 trips earlier," he adds.
There is dissent brewing among a section of drivers at Hyderabad's Rajiv Gandhi International Airport (RGIA), who run pre-paid taxis, ever since the Shamshabad Traffic Police's decision to 'digitise' the payment process.
Drivers allege that the Hyderabad Traffic Police has been 'stealing' their money, ever since a new system was put into place, around 40 days ago.
Earlier, customers had to line up at the police counter at the airport, take a receipt, and pay the cab drivers the fixed amount once they reach their destination.
However, as many people sought to pay with their cards, the police personnel manning the booth now take the payment whether by cash or card and transfer it to the driver's account later based on the receipts."We don't know how to run our families because the payments are always late and never made in full. We also have to make timely payments to financers through whom we buy the car. They harass us a lot if we fail to do so," says Mohammed. "They insist that the car has to be new and also be registered under the driver's name, or they would not let us operate the vehicle at the airport. For example, the widow of a driver who recently died has been trying to change the registration to her name and make another family member drive the car, which the officials are not accepting. They have had no source of revenue for 7 months now due to this," he adds.
There are roughly 179 such pre-paid taxi vehicles, with over 500 families dependent on the drivers, who drive the cars in two shifts.
While TNM spoke to several cab drivers, all of them wished to remain anonymous, stating that they feared a backlash from the Traffic ACP, RGI Airport Division, for speaking up.
Rising debt
The drivers allege that as per a Government Order (GO), they are not allowed to use second-hand vehicles and only must get new vehicles to register themselves at the counter."However, the traffic police take six months to verify the documents during which time we can't drive the vehicle around and also can't repay our EMI. The drivers' union is also not very helpful as we suspect that they are colluding with the Traffic ACP," another driver said on the condition of anonymity. "The union leaders, the showroom which provides the cars at a discount and police officials have formed a nexus and are looting us," he added.
Shamshad*, a long-time driver, has a tragic tale to tell. "My sister is under tremendous amounts of pain as she is suffering from fourth-stage cancer. My mother is blind due to old age and my father is dead. I'm the sole breadwinner for my family and despite working long hours, I have to see them suffer every single day," he says. "Earlier, I would get cash in a matter of minutes after dropping the customer, but now I have to beg for my own hard-earned money. They are eating away at least 35% of the total money I used to make, making it difficult to pay for my sister's treatment," he adds.
He also says that he does not have enough money to pay the school fees for his children.
The cab drivers also lament that ATMs in the city often run dry and they have great difficulty getting their hands on cash. "We can swipe cards for diesel, but for most other things, we need to withdraw cash. Before we know it, we have crossed the stipulated limit and we are charged extra for each withdrawal," says Akbar*, another cab driver.
No redressal mechanism
The drivers allege that they have no one to complain to, as they fear the ACP."We are convinced that he is corrupt and we are scared to approach him. He says that even if we complain to the DCP, we have to drive the car in his jurisdiction only and he will 'handle' us," alleges one driver."There have been days where I didn't have money for diesel and parking at the airport, so I just had to leave the car for 2 to 3 days till I got my money. Even though we don't get the full amount at once, we can't question them. They shoo us away and ask us to speak to the ACP, who is never ready to support us," says Shamshad."Recently, after we pursued the state government repeatedly, they increased the rates of the pre-paid taxis per km. However, since this latest scheme was brought in, now we are facing difficulties again," Mohammed adds.
They also say that their vehicles are suspended or barred from entering the airport for months together for every small violation, which only drives them into deeper debt.
TNM has reached out to the DCP for a comment and this copy will be updated as and when the response is received.
*Names changed on request
